[fusion_builder_container type="legacy" hundred_percent="no" hundred_percent_height="no" min_height="" hundred_percent_height_scroll="no" align_content="stretch" flex_align_items="flex-start" flex_justify_content="flex-start" flex_column_spacing="" hundred_percent_height_center_content="yes" equal_height_columns="no" container_tag="div" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" link_color="" link_hover_color="" border_sizes_top="" border_sizes_right="" border_sizes_bottom="" border_sizes_left="" border_color="" border_style="solid" margin_top_medium="" margin_bottom_medium="" margin_top_small="" margin_bottom_small="" margin_top="" margin_bottom="" padding_top_medium="" padding_right_medium="" padding_bottom_medium="" padding_left_medium="" padding_top_small="" padding_right_small="" padding_bottom_small="" padding_left_small="" padding_top="" padding_right="" padding_bottom="" padding_left="" box_shadow="no" box_shadow_vertical="" box_shadow_horizontal="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" z_index="" overflow="" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" background_blend_mode="none" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" absolute="off" absolute_devices="small,medium,large" sticky="off" sticky_devices="small-visibility,medium-visibility,large-visibility" sticky_background_color="" sticky_height="" sticky_offset="" sticky_transition_offset="0" scroll_offset="0" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true" type="1_1"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" font_size="" fusion_font_family_text_font="" fusion_font_variant_text_font="" line_height="" letter_spacing="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] Brain Products is currently working with approximately 25 distributon partners that serve more than 50 countries worldwide. To find our representative in your country check the table below. If there is no local Brain Products distributor in your country, please contact us directly (via phone +49 (0) 8105 733 84 0, email, contact form or chat). [/fusion_text][fusion_accordion type="" boxed_mode="" border_size="1" border_color="" background_color="" hover_color="" divider_line="" title_font_size="" icon_size="" icon_color="" icon_boxed_mode="" icon_box_color="" icon_alignment="" toggle_hover_accent_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""][fusion_toggle title="List of Distributors" open="no" class="" id=""] [table id=11 /] [/fusion_toggle][/fusion_accordion][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive | Brain Products GmbH

Q: I need to return Brain Products equipment. What do I need to do?

The return of goods can be necessary due to different reasons: non working devices items wrongly delivered demonstration period terminated to name just a few. If no information is included in your return shipment to explain why the goods have been returned, it normally takes hours, if not days, to clarify the issue. You can actively help us by filling in the RMA form and including it in the shipment. With this you help us to collect all relevant information about the returned goods in the quickest possible way and to dispatch the return in an even faster and more efficient way. Before returning goods please email us a statement explaining the problem. [fusion_fontawesome icon="fa-file-pdf fas" size="" flip="" rotate="" spin="no" link="" linktarget="_self" alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" iconcolor="" iconcolor_hover="" circle="" circlecolor="" circlecolor_hover="" circlebordersize="" circlebordercolor="" circlebordercolor_hover="" icon_hover_type="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""][/fusion_fontawesome]Return Material Authorization (RMA) Form

Q: Are there trial versions for Brain Products Software solutions?

Yes, you can purchase a time-limited (2 months) hardware bound license (USB dongle), that is valid for all Brain Products software solutions (i.e. BrainVision Recorder, BrainVision Analyzer 2 and BrainVision RecView) - for 100 Euro (excl. VAT) only. To do so, please use the form below. [fusion_fontawesome icon="fa-file-pdf fas" size="" flip="" rotate="" spin="no" link="" linktarget="_self" alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" iconcolor="" iconcolor_hover="" circle="" circlecolor="" circlecolor_hover="" circlebordersize="" circlebordercolor="" circlebordercolor_hover="" icon_hover_type="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""][/fusion_fontawesome]Applications Suite Trial Package Order Form

Q: My order implies exchanging a medical device into a non-medical device. What do I need to do?

Use the form below when ordering an upgrade that implies exchanging a medical device into a non-medical device. [fusion_fontawesome icon="fa-file-pdf fas" size="" flip="" rotate="" spin="no" link="" linktarget="_self" alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" iconcolor="" iconcolor_hover="" circle="" circlecolor="" circlecolor_hover="" circlebordersize="" circlebordercolor="" circlebordercolor_hover="" icon_hover_type="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""][/fusion_fontawesome]Upgrade Order Form

Q: What are Brain Products warranty conditions?

[fusion_fontawesome icon="fa-file-pdf fas" size="" flip="" rotate="" spin="no" link="" linktarget="_self" alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" iconcolor="" iconcolor_hover="" circle="" circlecolor="" circlecolor_hover="" circlebordersize="" circlebordercolor="" circlebordercolor_hover="" icon_hover_type="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""][/fusion_fontawesome]Brain Products Warranty Conditions

I need to return Brain Products equipment. What do I need to do?

How can I configure my cap?

Are there trial versions for Brain Products Software solutions?

My order implies exchanging a medical device into a non-medical device. What do I need to do?

What are Brain Products warranty conditions?

What are Brain Products general terms and conditions?

How do I oder?

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