Open position: REPAIR & PRODUCT SERVICE SPECIALIST (M/F/D)

To strengthen our team in Gilching, Germany, we have an open position for a REPAIR & PRODUCT SERVICE SPECIALIST (M/F/D) to join us as soon as possible. Read about the job, responsibilities and requirements below or here: in English or in German.

Do you have a steady hand, sharp troubleshooting skills, and a passion for keeping advanced hardware running smoothly? Then you’re exactly the right fit for our team.

ABOUT US

With over 25 years of experience in electrophysiology, Brain Products GmbH is a global leader in the development of software and hardware solutions for neurophysiological research. As an internationally operating company, we distribute our products in more than 60 countries, both directly and through a global network of distributors.

What drives us? A passion for research, a spirit of innovation, and a dedicated team that works together to make a real impact.

YOUR ROLE WITH US

  • Perform triage of returned devices by reproducing and analyzing reported issues, executing necessary repairs, and ensuring product reliability through final functional tests.
  • Document all repair activities in detailed reports and support Export & Logistics with invoicing related to repairs.
  • Coordinate and oversee outsourced repairs, including communication with external suppliers, progress tracking, and quality control of completed work.
  • Collaborate closely with R&D, Production, and Support teams to identify root causes of issues, propose improvements, and maintain up-to-date technical documentation for internal teams and external partners.
  • Provide repair-related insights to colleagues to facilitate effective communication with end-users and distributors, ensuring transparency and high customer satisfaction.

WHAT YOU BRING

  • Solid knowledge in electrotechnics and measurement technology, combined with strong skills in systematic troubleshooting and documentation.
  • Proven manual skills, particularly experience in hand soldering of surface-mounted devices (SMD).
  • Strong communication skills in German and English, both written and spoken.
  • Reliable, accurate, and conscientious way of working.
  • Ability to work independently as well as collaboratively within a team.
  • High willingness to learn and readiness for continuous professional development.

OUR OFFER TO YOU

Compensation & Security

  • Fair and competitive salary
  • Secure workplace in a future-oriented industry

Flexibility & Work-Life Balance

  • Flexible working hours
  • Part-time from 32 hours/week or classic full-time option

Development & Team Spirit

  • Personal and professional development tailored to your needs
  • Open communication and a genuine team atmosphere
  • Buddy program to support your successful onboarding

Extras

  • Regular team events
  • EGYM Wellpass: access to gyms, wellness, and sports activities
  • Company bike leasing
  • Modern and ergonomic workspaces for healthy working

ARE YOU INTERESTED?
We look forward to receiving your application at: recruiting@brainproducts.com

Contact person: Dr. David Schubring (Head of Technical Support)

We’re excited to get to know you!